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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharon Vaughn

September 26, 2024

5  out of  5
rating by Sharon Vaughn
"House insurance has been so high!!! Samantha was able to bundle and save me so much money!! I highly recommend you let her work her magic!!! She can get the job done!!!"
We responded:
"Awe...Thank you!! So glad Samantha was able to help you save on you home insurance and provide you with exceptional service and coverage. "
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Aziah Wolf

June 25, 2024

5  out of  5
rating by Aziah Wolf
"Roxanne and her team are amazing, I don’t know what I do without them. They made moving my insurance to Texas 3 years ago so simple. They respond so quickly and are always happy to answer my questions or help me update my policy. I haven’t had one renewal where I didn’t get a call to explain my option to save or just a simple courtesy call. They are a dream team!!"
We responded:
"Thank you so much! We truly appreciate you and enjoy getting to visit while we take care of your accounts. "
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Kenneth Williams

May 31, 2024

5  out of  5
rating by Kenneth Williams
"Best insurance agency in Denton county,I know some might say they’re just like the others but no they’re NOT I’ve tried the others"
We responded:
"Thank you Kenneth!! We appreciate you!"
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MRY

May 23, 2024

5  out of  5
rating by MRY
"All the SF Agents are great. They are very professional and help tremendously. They treat you like family."
We responded:
"Thank you for the kind review. Your business and your relationship means a lot!"
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Diana McPherson

May 9, 2024

5  out of  5
rating by Diana McPherson
"Danielle is professional and prompt. She handled our request immediately. Gratefully appreciated. Thank you!"
We responded:
"Thank you Diana for the kind review. Our office is thankful for such great customers like yourself. "
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Pepediux

March 18, 2024

5  out of  5
rating by Pepediux
"I have had the best experience with them for 12 years. I absolutely love them. I give them a 10 out of 10 for their customer service. Everyone is very kind and caring. They truly love what they do."
We responded:
"Thank u soo much! We are blessed to get to know wonderful people like you. Makes our job easy and meaningful. "
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Doug & Jeannie Hall

March 16, 2024

5  out of  5
rating by Doug & Jeannie Hall
"Wow! I’ve been dealing with Joanne at Sanger State Farm since December 2021 and When I told her we were moving to Oklahoma she said, she will reach out to Samantha at State Farm in Oklahoma. I cringed. Because, I have been extremely happy with Joanne and you know she assured me that I would be in good hands cause it’s her sister. People, I have got to tell you that the ladies at Roxanne Haug State Farm are all awesome!! They go above and beyond. Samantha, you have been awesome. Thank you for all that you do. Joanne, thank you for assuring me. I do miss you. I cannot thank you enough. We’ve have been loyal customers of State Farm for over 15 yrs."
We responded:
"Thank u guys so much for your confidence in my Agency. U will be happy to know that you can still work with Joanne here and there. Samantha is in Texas office but has bother her Texas and Oklahoma license. Same phone number and everything. Hope you enjoy your new home in Oklahoma. "
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Shirdie&Kim MAHAN

February 29, 2024

5  out of  5
rating by Shirdie&Kim MAHAN
"Great customer service. Very helpful and kind. Thank you."
We responded:
"Thank you! We appreciate u taking time to make a review. We enjoy taking care of you guys!! "
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Shelby Bahnick

February 28, 2024

5  out of  5
rating by Shelby Bahnick
"Bobby is the best insurance agent I have ever had. Her response time is almost immediate, she always resolves any concerns I have, and always makes sure I get all the discounts I am qualified for. She is patient, kind, and understanding. 11/10 recommend!"
We responded:
"Thank you for trusing in my office. Bobby is an asset for sure. If you need any help with life insurance or have questions about our investment options please reach out. I appreciate your confidence in my Agency."
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Debora Schatz

February 16, 2024

5  out of  5
rating by Debora Schatz
"Joanne is my agent… I was referred to her from a co-worker. This girl is amazing! I probably asked a million and one questions but she kindly answered all of them… and saved me money! Such a happy, kind spirited lady!"
We responded:
"Thank you Debora! Joanne is a blessing to my Agency. Can't wait for you to meet the whole crew of 7 sisters 💗 we truly want to thank you for choosing us for your insurance needs. "
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Alisha Howard

December 22, 2023

5  out of  5
rating by Alisha Howard
"Always answers my questions and always nice"
We responded:
"Thank you, Alisha! We truly appreciate you and enjoy helping you with your auto insurance. Have a great New Year!"
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Keith Collins

November 13, 2023

5  out of  5
rating by Keith Collins
"Best customer service in the industry! Roxanne's team treat the customers like family and make stressful situations easier to deal with."
We responded:
"Thank you Keith! Always a pleasure working with you and your family. "
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Anna Cuevas

November 4, 2023

5  out of  5
rating by Anna Cuevas
"Make sure to ask for Bobbie! She is the best agent I’ve ever worked with! She will listen and make sure to find you the best policy at the best price! Thank you Bobbie!"
We responded:
"Thank you, Anna! We appreciate you trusting us with your insurance needs!"
Profile photo of Billy Wright (Bill)

Billy Wright (Bill)

October 31, 2023

1  out of  5
rating by Billy Wright (Bill)
"I had a positive experience with the office staff, but unfortunately, my experience as a State Farm customer left me disappointed. My mom has been a loyal State Farm customer for over 30 years, always paying her premiums on time, even during challenging times. However, when she recently filed a claim, it was denied. It seems that State Farm outsources important roles like structural engineers and relies on claims of natural deterioration (something they cannot prove) to avoid responsibility. Slow responses and dragging feet, when questions are asked has led me to question their integrity. I would suggest considering alternative providers and avoiding doing business with State Farm."
We responded:
"Billy, I am terribly sorry that your parents had a loss that wasn't covered by the policy. I know that you had a positive experience with my office as stated above. However, your review is not a corporate review it is directly tied to my office. Please go to Statefarm's corporate page for the negative review. I have personally been out to your mom and dads home years ago. They are great folks and I appreciate them very much. I also appreciate your help with their affairs as I am sure they do as well. Please consider giving my office the amount of stars deserved for our follow up and our attempts to help in the situation as we are not the party that determines when a claim is paid or not. Your opinion is important. Thank you!"
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Jim Grimes

October 7, 2023

4  out of  5
rating by Jim Grimes
"The folks at Haug-State Farm Ins. Agency are nice people. State Farm insurance rates were better for my budget than other insurance companies. It paid to shop around this time."
We responded:
"Thank you, Jim. We all look forward to working with you over many years to come. "
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Lou Crawford

August 17, 2023

5  out of  5
rating by Lou Crawford
"I can not say enough about my Insurance Agent Samantha McCullum! She always goes above and beyond in every way! I have been with the office for almost a decade (home & auto) and have never had a bad interaction with anyone at Roxanne Haug! When I needed Samantha she promptly stepped in and handled everything, making it so much easier on my family! Could not appreciate or recommend Samantha more!"
We responded:
"Awe... Thank you Kim! We appreciate you and enjoy taking care of your business and spending time to get to know you. --Roxanne"
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morgan clark

July 18, 2023

5  out of  5
rating by morgan clark
"I love this group! I had a brand new truck get totaled a week after purchase, and the experience with claims was absolutely awful. Andy was absolutely incredible! She called several times for me, text me with updates and asked how things were going on my end, and made the hole process a lot better. Andy is the only reason I am sticking with statefarm! Use this agency for sure! Always helpful, always have great advice, always extremely nice! Thanks guys!"
We responded:
"Thank you for the kind words Morgan. We appreciate you working with us so patiently as we monitored and assisted with your claim. "
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no pe

July 11, 2023

1  out of  5
rating by no pe
"Deeply incompetent at best. Reported to the relevant governing boards. 0/5"
We responded:
"I am sorry, but I am unaware of any complaints and not sure who this individual is.... Please contact my office so that I can help in any way possible."
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Jaclyn Nichols

May 3, 2023

5  out of  5
rating by Jaclyn Nichols
"Bobby was quick and amazing! Quoted us the best price out of SEVERAL insurance companies. It was so stress free and seamless."
We responded:
"Thank you for giving us such a kind review Jaclyn. We appreciate you!"
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Bayley Petty

April 14, 2023

5  out of  5
rating by Bayley Petty
"Danelle, is absolutely amazing!! She has helped get the best rates for car insurance, renters and now home insurance! She is always so patient and kind I highly recommend her to anyone shopping around for insurance!"
We responded:
"Thank you Bayley!! I am so glad she was able to help and that you enjoyed the experience. "
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Ned Encelewski

March 1, 2023

5  out of  5
rating by Ned Encelewski
"Great folks, very helpful! Been with em for years."
We responded:
"Thank you Ned!! We enjoy taking care of your insurance needs!"
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Jarommy Harner

August 9, 2022

5  out of  5
rating by Jarommy Harner
"Bobbie has always taken great care of me. She deserves a raise! Will be using this team for years to come!"
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Ted Boller

June 24, 2022

5  out of  5
rating by Ted Boller
"Since the moment we contacted Roxanne Haug’s office upon my transfer to Texas, we were treated with 100% courtesy and respect, and quickly came to feel that the relationship was more that of family than business. For the majority of our time, we were cared for by Joey Mason. Anything I needed, at anytime I could rely on her. Phone, text and even Facebook Messenger, Joey always answered the call. I can’t stress how much we’ll miss this office now that we’ve moved to Missouri. Even now they are trying to help us with the transition. I consider them family now. Give them a shot!!"
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Cheyenne Gordon

June 6, 2022

5  out of  5
rating by Cheyenne Gordon
"Bobbie is far and wide the best insurance agent I’ve ever had. She has gone above and beyond to help my fiancé and I with insurance. From a quick question regarding billing, to answering within seconds after I totaled my vehicle, even on a weekend, she’s been there for us through it all. She has provided such invaluable help that I would be hard pressed to switch insurance agents. She’s just awesome!"
We responded:
"Thank you for leaving a review Cheyenne. We appreciate you letting us help you with your renters insurance needs. My Agency is lucky to have Bobby helping our customers :)"
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Jim Searles

November 8, 2021

5  out of  5
rating by Jim Searles
"Great group of folks"
We responded:
"Thank you for leaving a review Jim! It has been our pleasure to take care of your auto, renters, and life insurance all these years."