State Farm® Insurance Agent Roxanne Haug
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Daniel Burns
April 11, 2025
5
out of
5
rating by Daniel Burns
"Really good service, polite and productive"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
bo Sandidge
April 1, 2025
5
out of
5
rating by bo Sandidge
"Izaac rocks"
We responded:
"Thank you, Bo! We are blessed to have him on our team working hard for our awesome customers! "
Cyndy Sandidge
April 1, 2025
5
out of
5
rating by Cyndy Sandidge
"Izaac is the very best!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sheri Sanders
April 1, 2025
5
out of
5
rating by Sheri Sanders
"The friendliest staff ever! Love the fact that the employees can have their fur babies at work! Highly recommend stopping by!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We always enjoy seeing you and having a quick visit :) The fur babies are always happy to see you as well."
Janet McMahan
January 28, 2025
5
out of
5
rating by Janet McMahan
"I am new to State Farm. Our local agent has been working with me for a while to be able to switch from another company. Danelle has been so helpful and kind. She is definitely one in a million."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Michaela Abernathy
January 21, 2025
5
out of
5
rating by Michaela Abernathy
"I love state farm they are always so helpful"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jeremy Smith
December 28, 2024
5
out of
5
rating by Jeremy Smith
"Best insurance company ever!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Haleigh & John McCoy
November 26, 2024
5
out of
5
rating by Haleigh & John McCoy
"Super easy to talk to! Thank you for your time!"
We responded:
"Thank you for your business. Always appreciate you taking time to share your experience with my office. Look forward to many years!"
justin mitchell
November 14, 2024
5
out of
5
rating by justin mitchell
"Samantha is fantastic. Quick to respond and very informative. Zero issues working with her whatsoever!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ray Sanchez
October 25, 2024
5
out of
5
rating by Ray Sanchez
"Bobby H. at State Farm has been my agent for all my personal and Business insurance needs and she's always gone above and beyond to help me get the best coverage and save the most money possible. (best rates)"
We responded:
"Thank you, Ray! We are so lucky to have you as an insured. Bobby enjoys getting to work with you on all your insurance needs. "
Sharon Vaughn
September 26, 2024
5
out of
5
rating by Sharon Vaughn
"House insurance has been so high!!! Samantha was able to bundle and save me so much money!! I highly recommend you let her work her magic!!! She can get the job done!!!"
We responded:
"Awe...Thank you!! So glad Samantha was able to help you save on you home insurance and provide you with exceptional service and coverage. "
Aziah Wolf
June 25, 2024
5
out of
5
rating by Aziah Wolf
"Roxanne and her team are amazing, I don’t know what I do without them. They made moving my insurance to Texas 3 years ago so simple. They respond so quickly and are always happy to answer my questions or help me update my policy. I haven’t had one renewal where I didn’t get a call to explain my option to save or just a simple courtesy call. They are a dream team!!"
We responded:
"Thank you so much! We truly appreciate you and enjoy getting to visit while we take care of your accounts. "
Kenneth Williams
May 31, 2024
5
out of
5
rating by Kenneth Williams
"Best insurance agency in Denton county,I know some might say they’re just like the others but no they’re NOT I’ve tried the others"
We responded:
"Thank you Kenneth!! We appreciate you!"
MRY
May 23, 2024
5
out of
5
rating by MRY
"All the SF Agents are great. They are very professional and help tremendously. They treat you like family."
We responded:
"Thank you for the kind review. Your business and your relationship means a lot!"
Diana McPherson
May 9, 2024
5
out of
5
rating by Diana McPherson
"Danielle is professional and prompt. She handled our request immediately. Gratefully appreciated. Thank you!"
We responded:
"Thank you Diana for the kind review. Our office is thankful for such great customers like yourself. "
Pepediux
March 18, 2024
5
out of
5
rating by Pepediux
"I have had the best experience with them for 12 years. I absolutely love them. I give them a 10 out of 10 for their customer service. Everyone is very kind and caring. They truly love what they do."
We responded:
"Thank u soo much! We are blessed to get to know wonderful people like you. Makes our job easy and meaningful. "
Grandkids Schedule Hammond & Hall
March 16, 2024
5
out of
5
rating by Grandkids Schedule Hammond & Hall
"Wow! I’ve been dealing with Joanne at Sanger State Farm since December 2021 and When I told her we were moving to Oklahoma she said, she will reach out to Samantha at State Farm in Oklahoma. I cringed. Because, I have been extremely happy with Joanne and you know she assured me that I would be in good hands cause it’s her sister. People, I have got to tell you that the ladies at Roxanne Haug State Farm are all awesome!! They go above and beyond. Samantha, you have been awesome. Thank you for all that you do. Joanne, thank you for assuring me. I do miss you. I cannot thank you enough. We’ve have been loyal customers of State Farm for over 15 yrs."
We responded:
"Thank u guys so much for your confidence in my Agency. U will be happy to know that you can still work with Joanne here and there. Samantha is in Texas office but has bother her Texas and Oklahoma license. Same phone number and everything. Hope you enjoy your new home in Oklahoma. "
Shirdie&Kim MAHAN
February 29, 2024
5
out of
5
rating by Shirdie&Kim MAHAN
"Great customer service. Very helpful and kind. Thank you."
We responded:
"Thank you! We appreciate u taking time to make a review. We enjoy taking care of you guys!! "
Shelby Bahnick
February 28, 2024
5
out of
5
rating by Shelby Bahnick
"Bobby is the best insurance agent I have ever had. Her response time is almost immediate, she always resolves any concerns I have, and always makes sure I get all the discounts I am qualified for. She is patient, kind, and understanding. 11/10 recommend!"
We responded:
"Thank you for trusing in my office. Bobby is an asset for sure. If you need any help with life insurance or have questions about our investment options please reach out. I appreciate your confidence in my Agency."
Debora Schatz
February 16, 2024
5
out of
5
rating by Debora Schatz
"Joanne is my agent… I was referred to her from a co-worker. This girl is amazing! I probably asked a million and one questions but she kindly answered all of them… and saved me money! Such a happy, kind spirited lady!"
We responded:
"Thank you Debora! Joanne is a blessing to my Agency. Can't wait for you to meet the whole crew of 7 sisters 💗 we truly want to thank you for choosing us for your insurance needs. "
Alisha Howard
December 22, 2023
5
out of
5
rating by Alisha Howard
"Always answers my questions and always nice"
We responded:
"Thank you, Alisha! We truly appreciate you and enjoy helping you with your auto insurance. Have a great New Year!"
Keith Collins
November 13, 2023
5
out of
5
rating by Keith Collins
"Best customer service in the industry! Roxanne's team treat the customers like family and make stressful situations easier to deal with."
We responded:
"Thank you Keith! Always a pleasure working with you and your family. "
Anna Cuevas
November 4, 2023
5
out of
5
rating by Anna Cuevas
"Make sure to ask for Bobbie! She is the best agent I’ve ever worked with! She will listen and make sure to find you the best policy at the best price! Thank you Bobbie!"
We responded:
"Thank you, Anna! We appreciate you trusting us with your insurance needs!"
Billy Wright (Bill)
October 31, 2023
1
out of
5
rating by Billy Wright (Bill)
"I had a positive experience with the office staff, but unfortunately, my experience as a State Farm customer left me disappointed. My mom has been a loyal State Farm customer for over 30 years, always paying her premiums on time, even during challenging times. However, when she recently filed a claim, it was denied. It seems that State Farm outsources important roles like structural engineers and relies on claims of natural deterioration (something they cannot prove) to avoid responsibility. Slow responses and dragging feet, when questions are asked has led me to question their integrity. I would suggest considering alternative providers and avoiding doing business with State Farm."
We responded:
"Billy, I am terribly sorry that your parents had a loss that wasn't covered by the policy. I know that you had a positive experience with my office as stated above. However, your review is not a corporate review it is directly tied to my office. Please go to Statefarm's corporate page for the negative review. I have personally been out to your mom and dads home years ago. They are great folks and I appreciate them very much. I also appreciate your help with their affairs as I am sure they do as well. Please consider giving my office the amount of stars deserved for our follow up and our attempts to help in the situation as we are not the party that determines when a claim is paid or not. Your opinion is important. Thank you!"
Jim Grimes
October 7, 2023
4
out of
5
rating by Jim Grimes
"The folks at Haug-State Farm Ins. Agency are nice people. State Farm insurance rates were better for my budget than other insurance companies. It paid to shop around this time."
We responded:
"Thank you, Jim. We all look forward to working with you over many years to come. "