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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aziah Wolf

June 25, 2024

5  out of  5 rating by Aziah Wolf
"Roxanne and her team are amazing, I don’t know what I do without them. They made moving my insurance to Texas 3 years ago so simple. They respond so quickly and are always happy to answer my questions or help me update my policy. I haven’t had one renewal where I didn’t get a call to explain my option to save or just a simple courtesy call. They are a dream team!!"
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Kenneth Williams

May 31, 2024

5  out of  5 rating by Kenneth Williams
"Best insurance agency in Denton county,I know some might say they’re just like the others but no they’re NOT I’ve tried the others"
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May 23, 2024

5  out of  5 rating by MRY
"All the SF Agents are great. They are very professional and help tremendously. They treat you like family."
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Diana McPherson

May 9, 2024

5  out of  5 rating by Diana McPherson
"Danielle is professional and prompt. She handled our request immediately. Gratefully appreciated. Thank you!"
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March 18, 2024

5  out of  5 rating by Pepediux
"I have had the best experience with them for 12 years. I absolutely love them. I give them a 10 out of 10 for their customer service. Everyone is very kind and caring. They truly love what they do."
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Doug & Jeannie Hall

March 16, 2024

5  out of  5 rating by Doug & Jeannie Hall
"Wow! I’ve been dealing with Joanne at Sanger State Farm since December 2021 and When I told her we were moving to Oklahoma she said, she will reach out to Samantha at State Farm in Oklahoma. I cringed. Because, I have been extremely happy with Joanne and you know she assured me that I would be in good hands cause it’s her sister. People, I have got to tell you that the ladies at Roxanne Haug State Farm are all awesome!! They go above and beyond. Samantha, you have been awesome. Thank you for all that you do. Joanne, thank you for assuring me. I do miss you. I cannot thank you enough. We’ve have been loyal customers of State Farm for over 15 yrs."
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Shirdie&Kim MAHAN

February 29, 2024

5  out of  5 rating by Shirdie&Kim MAHAN
"Great customer service. Very helpful and kind. Thank you."
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Shelby Bahnick

February 28, 2024

5  out of  5 rating by Shelby Bahnick
"Bobby is the best insurance agent I have ever had. Her response time is almost immediate, she always resolves any concerns I have, and always makes sure I get all the discounts I am qualified for. She is patient, kind, and understanding. 11/10 recommend!"
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Debora Schatz

February 16, 2024

5  out of  5 rating by Debora Schatz
"Joanne is my agent… I was referred to her from a co-worker. This girl is amazing! I probably asked a million and one questions but she kindly answered all of them… and saved me money! Such a happy, kind spirited lady!"
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Alisha Howard

December 22, 2023

5  out of  5 rating by Alisha Howard
"Always answers my questions and always nice"
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Keith Collins

November 13, 2023

5  out of  5 rating by Keith Collins
"Best customer service in the industry! Roxanne's team treat the customers like family and make stressful situations easier to deal with."
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Anna Cuevas

November 4, 2023

5  out of  5 rating by Anna Cuevas
"Make sure to ask for Bobbie! She is the best agent I’ve ever worked with! She will listen and make sure to find you the best policy at the best price! Thank you Bobbie!"
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Billy Wright (Bill)

October 31, 2023

1  out of  5 rating by Billy Wright (Bill)
"I had a positive experience with the office staff, but unfortunately, my experience as a State Farm customer left me disappointed. My mom has been a loyal State Farm customer for over 30 years, always paying her premiums on time, even during challenging times. However, when she recently filed a claim, it was denied. It seems that State Farm outsources important roles like structural engineers and relies on claims of natural deterioration (something they cannot prove) to avoid responsibility. Slow responses and dragging feet, when questions are asked has led me to question their integrity. I would suggest considering alternative providers and avoiding doing business with State Farm."
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Jim Grimes

October 7, 2023

4  out of  5 rating by Jim Grimes
"The folks at Haug-State Farm Ins. Agency are nice people. State Farm insurance rates were better for my budget than other insurance companies. It paid to shop around this time."
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Lou Crawford

August 17, 2023

5  out of  5 rating by Lou Crawford
"I can not say enough about my Insurance Agent Samantha McCullum! She always goes above and beyond in every way! I have been with the office for almost a decade (home & auto) and have never had a bad interaction with anyone at Roxanne Haug! When I needed Samantha she promptly stepped in and handled everything, making it so much easier on my family! Could not appreciate or recommend Samantha more!"
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morgan clark

July 18, 2023

5  out of  5 rating by morgan clark
"I love this group! I had a brand new truck get totaled a week after purchase, and the experience with claims was absolutely awful. Andy was absolutely incredible! She called several times for me, text me with updates and asked how things were going on my end, and made the hole process a lot better. Andy is the only reason I am sticking with statefarm! Use this agency for sure! Always helpful, always have great advice, always extremely nice! Thanks guys!"
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no pe

July 11, 2023

1  out of  5 rating by no pe
"Deeply incompetent at best. Reported to the relevant governing boards. 0/5"
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Jaclyn Nichols

May 3, 2023

5  out of  5 rating by Jaclyn Nichols
"Bobby was quick and amazing! Quoted us the best price out of SEVERAL insurance companies. It was so stress free and seamless."
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Bayley Petty

April 14, 2023

5  out of  5 rating by Bayley Petty
"Danelle, is absolutely amazing!! She has helped get the best rates for car insurance, renters and now home insurance! She is always so patient and kind I highly recommend her to anyone shopping around for insurance!"
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Ned Encelewski

March 1, 2023

5  out of  5 rating by Ned Encelewski
"Great folks, very helpful! Been with em for years."
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Jarommy Harner

August 9, 2022

5  out of  5 rating by Jarommy Harner
"Bobbie has always taken great care of me. She deserves a raise! Will be using this team for years to come!"
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Ted Boller

June 24, 2022

5  out of  5 rating by Ted Boller
"Since the moment we contacted Roxanne Haug’s office upon my transfer to Texas, we were treated with 100% courtesy and respect, and quickly came to feel that the relationship was more that of family than business. For the majority of our time, we were cared for by Joey Mason. Anything I needed, at anytime I could rely on her. Phone, text and even Facebook Messenger, Joey always answered the call. I can’t stress how much we’ll miss this office now that we’ve moved to Missouri. Even now they are trying to help us with the transition. I consider them family now. Give them a shot!!"
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Cheyenne Gordon

June 6, 2022

5  out of  5 rating by Cheyenne Gordon
"Bobbie is far and wide the best insurance agent I’ve ever had. She has gone above and beyond to help my fiancé and I with insurance. From a quick question regarding billing, to answering within seconds after I totaled my vehicle, even on a weekend, she’s been there for us through it all. She has provided such invaluable help that I would be hard pressed to switch insurance agents. She’s just awesome!"
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Jim Searles

November 8, 2021

5  out of  5 rating by Jim Searles
"Great group of folks"
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October 13, 2021

5  out of  5 rating by TJ W
"The best team working in insurance, They will take care of you!"