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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ned Encelewski

March 1, 2023

5  out of  5 rating by Ned Encelewski
"Great folks, very helpful! Been with em for years."

Jarommy Harner

August 9, 2022

5  out of  5 rating by Jarommy Harner
"Bobbie has always taken great care of me. She deserves a raise! Will be using this team for years to come!"

Ted Boller

June 24, 2022

5  out of  5 rating by Ted Boller
"Since the moment we contacted Roxanne Haug’s office upon my transfer to Texas, we were treated with 100% courtesy and respect, and quickly came to feel that the relationship was more that of family than business. For the majority of our time, we were cared for by Joey Mason. Anything I needed, at anytime I could rely on her. Phone, text and even Facebook Messenger, Joey always answered the call. I can’t stress how much we’ll miss this office now that we’ve moved to Missouri. Even now they are trying to help us with the transition. I consider them family now. Give them a shot!!"

Cheyenne Gordon

June 6, 2022

5  out of  5 rating by Cheyenne Gordon
"Bobbie is far and wide the best insurance agent I’ve ever had. She has gone above and beyond to help my fiancé and I with insurance. From a quick question regarding billing, to answering within seconds after I totaled my vehicle, even on a weekend, she’s been there for us through it all. She has provided such invaluable help that I would be hard pressed to switch insurance agents. She’s just awesome!"

Jim Searles

November 8, 2021

5  out of  5 rating by Jim Searles
"Great group of folks"


October 13, 2021

5  out of  5 rating by TJ W
"The best team working in insurance, They will take care of you!"

Joselin Stigall

September 17, 2021

5  out of  5 rating by Joselin Stigall
"We have been with this office for years and through many life changes, they are all so sweet and supportive. Thank ya so much!"

Paul A. Simpson

July 15, 2021

5  out of  5 rating by Paul A. Simpson
"Roxanne and her team were my agent for over four years while I lived in Texas. I never once visited the office but they handled everything I needed promptly and efficiently via email and phone. I would recommend them to anyone looking for an agent in the locations that they are licensed, even if you do not live close to their office."

Cynthia Huse

June 6, 2021

5  out of  5 rating by Cynthia Huse
"Very helpful and willing to work with you"

Robert Collins

February 26, 2021

5  out of  5 rating by Robert Collins
"We have known Roxanne for years. Wish we had gone to her sooner. Very professional and she examined all the policies we have with State Farm and saved us money. You can't go wrong with Roxanne."

Kenny Nixon

February 1, 2021

5  out of  5 rating by Kenny Nixon
"I thought I had a great rate that couldn’t be beat through Progressive. Danelle reached out to me after I got a quote online and was able to not only beat Progressive for our two vehichles, but she also got us renters insurance on top of that! I would recommend them to any of my friends and family. Their customer service and knowledge has made me a State Farm customer for life."

Ron Hughes

October 21, 2020

5  out of  5 rating by Ron Hughes
"Friendly office staff, willing to listen to your needs for whatever coverage you may need. Ive known them over 6 yrs and glad to say im a St Farm customer, are you?"

Aaron Bowley

September 11, 2020

5  out of  5 rating by Aaron Bowley
"Roxanne and all the sisters are wonderful people! Extremely friendly with a great sense of humor and a service heart. I highly recommend you go check them out."

Yiming Wang

August 14, 2020

5  out of  5 rating by Yiming Wang
"Roxanne and her team are absolutely very helpful, responsive and caring whenever I need their help and advices regarding my car insurances. She and her team are incredibly professional and kind. She has been exceptionally patient when I emailed her with my many questions. Have been with Roxanne for 4 years and looking forward for more years."

Daniel DeWolf

August 7, 2020

5  out of  5 rating by Daniel DeWolf
"Absolutely amazing service and wonderful agents! I recommend this branch of State Farm to anyone near Sanger, TX / Denton County. Very personable and helpful individuals who are quick to respond and diligent to get you what you need at the best price!"

Lyric Alizna

July 29, 2020

5  out of  5 rating by Lyric Alizna
"I don’t know why I haven’t done this review already after 3 years of being with Roxanne, but here it is lol I absolutely love Roxanne and her team! When I was super busy at my business, Roxanne personally drove up to see me and Danielle did as well when I had to sign papers. I know it’s just insurance but I’d rather pay more if I had to just to stay with them. Every time I call, I’m not treated like a chore or inconvenience. I LOVE THAT! They truly do care!"

Me, myself & I

July 9, 2020

5  out of  5 rating by Me, myself & I
"So how does one rate an insurance company and their employees? Anyone can become an insurance agent w/the proper schooling and certification. And sign up people with the relevant insurance package(s). Doing that doesn’t necessarily make you the best insurance agent. But in my opinion, what does make a person a high quality insurance”SERVICE AFTER THE SALE or SIGN UP. You do provide service after the sale.....and that is a remarkable an comforting quality. And that is why I am still With State Farm! Without a doubt, Samantha McCullum IS the very best Insurance Agent, that I have had in my lifetime. Thank you Roxanne for hiring Samantha in your office! She is a remarkable person, and I am humbled that the man upstairs saw fit to bless my life by chance in meeting Samantha McCullum, moreover for allowing me to have such a wonderful Insurance agent. For those who care, (remember I said this) visit State Farm and within seconds of meeting Samantha, you will instinctively be cognizant of her kind and professional nature/personality!! Thank you Samantha for everything that you have done (& I am sure will do) for my family and I. You’re an inspiration to all of your customers with State Farm!! I am sure of it!"

Rabecca Pate

June 22, 2020

5  out of  5 rating by Rabecca Pate
"Always immediately respond and address my questions and/or issues. I can literally send an email with my question or request and the issue or request is taken care of. I don't have to be on hold for hours unlike so many other companies now days. Been with State Farm for over 10 years and don't ever plan on switching."

Jessica Ferreira

June 9, 2020

5  out of  5 rating by Jessica Ferreira
"I can’t Believe how easy it was and such a fast process. They made everything very user friendly and Bobbie Hire made the experience all worth while. Very professional! Hope I’ll be with this agency for awhile 😊"

Emily B

May 27, 2020

5  out of  5 rating by Emily B
"I put out a request for a local broker who specializes in Classic Car Insurance for my '71 Pontiac Lemans in my neighborhood and very quickly received a response from Bobby Hire. Bobby was fantastic in answering all my questions, messaged me back and forth very quickly and without hesitation and provided me with all the answers I needed. Bobby came very highly recommended by others in my neighborhood and I was very happy to give her the chance to help me in my search. After a couple of days of questions, answers and shopping around I came back to Bobby as State Farm provided me with the best insurance quote and services I was needing. I wanted to start coverage right away and provided her with my basic information in which she was able to pull everything from the national data base so everything got squared away within the time frame I wanted and was hoping to achieve. Thank you Bobby for your patience, time and willingness to help. I highly recommend if you are looking for Classic Car Insurance."

Wedad Halum

March 2, 2020

5  out of  5 rating by Wedad Halum
"Best customer service! I highly recommend them!! Samantha and Roxanne are amazing!"

Mike James

February 9, 2020

5  out of  5 rating by Mike James
"Great service!!"

Caleb Martin

September 23, 2019

5  out of  5 rating by Caleb Martin
"I've been with Roxanne Haug and her team since I can remember being able to drive. They're the Gold Standard and I wouldn't recommend anyone else to take care of you. The whole team is one big family and it's one of the best experiences you can pray for when it comes to dealing with insurance or people in general. They're real and down to earth and there for you when you need them. When you call, ask for Bobbie! She's my go-to-person and always will be for the foreseeable future. I couldn't have asked for a better team!"

Robert Anthony

September 15, 2019

5  out of  5 rating by Robert Anthony
"I can't say enough good about this family team !"

Michelle Niederstadt

September 13, 2019

5  out of  5 rating by Michelle Niederstadt
"Roxanne and Bobby are so helpful! They definitely go above and beyond whenever we need help with a claim. Thanks for all your hard work! ❤️"